Refund & Cancellation Policy

Last Updated: 23/12/2025

At Movevista, we value transparency and customer satisfaction. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed for our packing, moving, relocation, and storage services.

By booking our services, you agree to the terms mentioned below.

1. Company Information

Brand Name: Movevista
Contact Number: 9096495051
Email ID: info@movevista.in
Registered Address:
741 Borhade Wadi,
Moshi, Pune – 412105,
Maharashtra, India

2. Service Booking & Advance Payment

• Service bookings may require advance payment to confirm the schedule.

• Advance payments help us allocate manpower, vehicles, and resources.

• Once a booking is confirmed, cancellation charges may apply as per the timeline below.

3. Cancellation Policy

3.1 Customer-Initiated Cancellation

• More than 48 hours before service date:
  ✔ Eligible for refund after deduction of administrative charges.

• 24 to 48 hours before service date:
  ✔ Partial refund applicable after deduction of booking and operational charges.

• Less than 24 hours before service date or same-day cancellation:
  ❌ No refund applicable.

• After service has started:
  ❌ No cancellation or refund permitted.

4. Refund Policy

• Refunds, if applicable, will be processed only to the original payment method.

• Approved refunds will be initiated within 7–10 working days.

• Transaction or payment gateway charges, if any, are non-refundable.

• Refund amount may vary based on services booked and resources already allocated.

5. Service Modification & Rescheduling

• Service rescheduling requests must be made at least 24 hours in advance.

• Rescheduling is subject to availability.

• Additional charges may apply if costs increase due to date change or location change.

6. No-Show Policy

• If the customer or authorized representative is not available at the pickup location at the scheduled time, it will be considered a no-show.

• No refunds will be issued in such cases.

7. Storage Services Refund Policy

• Storage charges are billed as per agreed tenure.

• Early termination of storage does not guarantee a full refund.

• Refunds, if any, will be calculated on a pro-rata basis after deducting handling and administrative charges.

8. Damage or Service Issues

• Refunds are not applicable for minor wear and tear during transit.

• Any service-related complaints must be reported within 24 hours of delivery.

• Refund decisions related to service quality are subject to internal review.

9. Force Majeure

Movevista shall not be liable for refunds or cancellations due to circumstances beyond our control, including:

• Natural disasters

• Government restrictions

• Strikes or roadblocks

• Accidents or unforeseen events

10. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Incorrect or incomplete information provided by the customer

• Undeclared prohibited items

• Customer-caused delays

• Change of mind after service commencement

11. Mode of Communication

All cancellation and refund requests must be communicated via:

• Email: info@movevista.in

• Phone: 9096495051

Verbal requests without written confirmation may not be considered.

12. Policy Updates

Movevista reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Changes will be posted on this page.

13. Governing Law

This policy shall be governed and interpreted according to the laws of India, with jurisdiction in Pune, Maharashtra.

14. Contact Us

For any questions related to refunds or cancellations, please contact:

Movevista
📞 Phone: 9096495051
📧 Email: info@movevista.in
📍 Address:
741 Borhade Wadi,
Moshi, Pune – 412105, Maharashtra, India